💛Operating principles

These principles define how we make decisions, how we work together as a group and what we care about.

Outrageous ambition Always take the more ambitious route. We recognize ambition is the limiting factor in what can be done, nothing else. We are a team who are excited by tackling big problems and there is no bigger problem today than the healthcare system.

Go deep You care deeply about the quality of your work, down to the last detail. You strive to always understand the why, before you start your work. In healthcare, we need to work beyond the surface level to tackle the underlying problems, rather than just the symptoms.

Owners, not employees We are a team of self-starters who get things done. We pull the information we need to make decisions and take full ownership of our work regardless of the role we are in.

Focus on Impact Every decision we make is guided by a simple question: will this meaningfully help our customers? Instead of trying to do everything, we figure out what will make the biggest difference and pour our efforts there. We take time to plan well so we can move quickly when it matters, without sacrificing quality.

High Standards, High Support

We are a team that trust each other and share direct, timely and useful feedback. We collectively want each other to improve; we’re never stagnant in our roles. The feedback we seek from each other is as important as the work we do.

We have a #gratitude channel to celebrate folks who live these principles every day. Let us know in #people-ask if you have an idea for how we can embed these more.